Refund policy

  1. 30-Day Return Policy: You have 30 days from receiving your item to request a return. The item must be in the same condition as received, unworn/unused, with tags, and in original packaging. Receipt or proof of purchase is required.

  2. Return Process: Contact us at art@anguscomyns.com.au to initiate a return. Send returns to: [INSERT RETURN ADDRESS]. Returns without prior request are not accepted.

  3. Damages and Issues: Inspect your order upon receipt. Contact us immediately for defective, damaged, or incorrect items for resolution.

  4. Non-Returnable Items: We do not accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Questions about specific items should be directed to our contact email.

  5. Sale Items and Gift Cards: Returns on sale items or gift cards are not accepted.

  6. Exchanges: For exchanges, return the original item and make a separate purchase for the new item.

  7. European Union Rights: For orders to the EU, a 14-day cooling-off period applies, where returns can be made without justification.

  8. Refunds: Once returns are received and inspected, we’ll notify you of the refund decision. Approved refunds are processed within 10 business days. Contact us if more than 15 business days have passed since approval.

  9. Australian Shipping Compliance: Due to Australian shipping restrictions, we ensure all shipments adhere to COVID-19 related measures and best shipping practices​​​​​​. Items prohibited by Australian law (e.g., certain meats, woods, health supplements with specific contents) cannot be shipped​​. We use appropriate, airtight, and tamper-proof packaging, and avoid shipping fragile items due to postal system restrictions​​​​. All necessary shipping documents are included for successful customs clearance​​. Accurate shipping labels are essential for efficient processing; incorrect labels can be refunded and corrected​​.

  10. Australian Shipping Delays: Due to the current COVID-19 situation, some delays in shipping might occur. We are committed to minimizing these delays and appreciate your understanding.